You may return most new, unopened items within 14 days of delivery for a full refund. We will pay return shipping if the item you received is incorrect or arrives broken, please contact us immediately if it is. You have 24 hours after package is delivered to report a broken item. We will NOT pay return shipping on any item you received that you decided you do not want.
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All custom wheel orders require a non-refundable 50% deposit that is due upon ordering. This is to prevent us from being stuck with a set of wheels built to your specs that would otherwise be difficult to resell to another customer. Please ensure you really want them before ordering, once we submit the order it CANNOT be cancelled. If it is, you will not receive a refund on the deposit. Thank you for understanding.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please remember that if a product is direct ship from the manufacturer or warehouse, it may take an extra 1-3 days for processing and shipping depending on the availability. Please note that all racing seat brackets are built to order, so it takes 5-7 days for them to ship. Your seats may arrive sooner if they are shipped seperately. If it is something you need quickly, please contact us direct so that we can try and get you the product asap.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
European Performance Autohaus LLC is not responsible or liable for any misuse or improper installation of any products sold through our website. Braum Racing seats and all other performance parts are intended for off-road and show use only. End consumer is responsible for their own well being and ensuring that they are meeting all laws for their area when installing products sold by us.
European Performance Autohaus LLC is in no way affiliated with VW or Audi AG.